Customer Feedback – Help Us Improve Your Experience

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Site updated: 07/11/2025 2 Min. read time

At Kingbonus, we believe that the best way to recommend and review online casinos is by listening directly to our players. Your experiences help us evaluate casinos honestly, identify what works and what needs improvement, and ensure that the brands we work with deliver the quality you deserve.

By sharing your feedback, you not only help us, but you also help shape the future of how casinos operate and serve their players. Whether you’ve had a great experience, encountered challenges, or simply want to share suggestions, every comment counts.

This feedback form is short and should take no more than two minutes to complete.
All responses are treated confidentially and are used internally to guide our assessments and collaborations with casino partners.

Sometimes, we also reward participants with free spins, bonus credits, or store points as a small thank-you for helping us build a better gaming environment.

Thank you for being a part of the Kingbonus community — and for taking the time to share your thoughts with us.

Current Feedback Focus: Big Lucky Casino

Big Lucky Casino launched exclusively with Kingbonus on April 20th, 2025. Now that you’ve had time to explore it, we would love to hear your thoughts.

Tell us what you liked, what could be improved, and if you encountered any issues. Your feedback will help us evaluate the casino and guide future improvements.

Still not registered on Big Lucky?

If you have not yet registered, you can still join through our link to access the no-sticky welcome bonus of 100 % up to €500 + 100 free spins.

By registering through Kingbonus, you also gain access to faster verification, priority support through Discord, and ongoing exclusive promotions.

Big Lucky

Big Lucky

No Sticky Crypto Exclusive Recommended

Percentage100%

Up to€1,500

Freespins200

Wager35x

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Big Lucky review
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Fill in the below form to share your opinions and get the chance to win 3×1000 points

Overall Rating

How many stars do you give to Big Lucky from an overall point of view?
Checkboxes

What did you like the most?

What could Big Lucky improve?

Did you have any problems with payments, bonuses, or withdrawals?

Check one

Would you recommend Big Lucky to others?

Check one

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Often asked questions (FAQ)

Why are you collecting feedback?
We gather feedback to better understand player experiences with different casinos. Your insights help us assess casinos more accurately, improve our recommendations, and advocate for better player treatment in the industry.
Is my feedback anonymous?
Yes. All feedback is treated confidentially. Unless you voluntarily provide your email or player name for prize draw purposes, your responses will remain anonymous and used for internal evaluation only.
Will my feedback affect my relationship with the casino?
No. Your feedback is collected and managed solely by Kongebonus. It is not shared directly with the casinos unless you explicitly consent. Honest feedback — positive or negative — will not impact your player account.
Is there a reward for participating?
From time to time, we offer small incentives such as free spins, store points, or entry into exclusive prize draws for feedback participants. Details are provided on the specific feedback campaign running at the moment.
How long does it take to complete the feedback form?
Usually less than 2 minutes. We aim to keep the form short and easy to complete, respecting your time while still gathering meaningful insights.
Can I participate even if I didn’t deposit or win?
Absolutely. Whether you made a deposit, withdrew winnings, or simply explored the site, your feedback is valuable. We are interested in hearing all types of experiences, from first impressions to long-term use.

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