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Big Lucky Review
Big Lucky is an online casino that has made sure to cater well to its players. They offer a user-friendly, clean website, and you can use EUR as your currency. They’ve also made sure to have a relatively good selection of deposit methods that work well, including many different cryptocurrencies.
Big Lucky has 7,000 games, in various forms of slots, crash and mine games, table games, and other specialty games. They also have a strong live casino, where you’ll find both traditional live dealer games and game shows. One good aspect is that the categorisation of games is very good.
As a new player who signs up via the link on this page, you can get an exclusive welcome bonus. This is no-sticky and can double your money up to €1,500, in addition to giving you free spins. On top of this, you can claim a casino bonus every Thursday, which gives you cashback.
Big Lucky is best suited for players who prefer playing with real money and who appreciate a user-friendly website.
| 🎁 Exclusive welcome bonus casino | 100% up to €1,500 |
| ♻️ Bonus structure | No-sticky |
| 🔑 Wagering requirement casino bonus | 35x |
| 🎰 Free spins | 200 |
| 🎲 Number of games | 7,000+ |
| 💳 Deposit methods | Visa, Mastercard, Revolut, Paysafecard, Skrill, Neteller, crypto |
| 🏧 Withdrawal methods | Bank transfer, crypto |
| 💲 Currency | EUR |
| 📝 Licence | Curacao Gaming Control Board |
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Bonuses and Promotions at Big Lucky
In the promotions section on the Big Lucky website, you can find the complete overview of their ongoing offers. We’ve taken a look to see what they offer both new and existing players.
Welcome Bonus for New Players
At Big Lucky, you can get an exclusive welcome bonus, available only via the link in the “Get Bonus” button on this page. What you get is a no-sticky bonus that both doubles the money you deposit and gives you free spins. Here’s the offer:
- 1st deposit: 100% bonus up to €1,500 + 200 free spins
– min. deposit: €20
Your free spins are credited in batches of 100 spins per day. You get the first 100 as soon as the deposit is made, while you get the rest the next day.
The very best thing about the exclusive welcome bonus is that it’s no-sticky. That means you can first play freely with your own money, and then use the bonus funds if you have an unlucky run with your deposit. Beyond this, the bonus, with a 100% match and free spins, is very similar to the offer from other casinos.
It’s the no-sticky bonus mechanic that makes Big Lucky’s welcome bonus worth claiming.
Bonus Terms for the Big Lucky Welcome Bonus
This is a no-sticky bonus, so the wagering requirement doesn’t kick in until you’ve lost your own deposit, if it comes to that. The requirement itself is 35x the bonus amount, which is completely in line with the industry standard. The maximum bet with bonus money is €5, and there’s no cap on how much you can win or withdraw from the bonus.
Ongoing Promotions and Loyalty Programme
There aren’t all that many ongoing promotions at Big Lucky, even though the promotions section on the website is fairly extensive. Most of what they post there is information of various kinds, or tournaments you can take part in.
The only casino bonus they list is a 10% cashback. This is available every Thursday, and the bonus you get is based on that day’s net losses. The bonus itself is then paid out on Friday.
Unfortunately, no loyalty programme or VIP club is available at Big Lucky, and this will be disappointing for many players. That said, it’s always possible to get extra offers if you’re a high roller, but these are then exclusive perks, and not something that’s permanently available to everyone.
Deposits and Withdrawals at Big Lucky
Big Lucky supports both fiat methods and cryptocurrency for deposits and withdrawals. They have a fairly broad selection of deposit methods, covering everything from regular bank cards to e-wallets, prepaid vouchers, and various crypto. Things are worse, however, when it comes to payment methods for withdrawals. If you use cryptocurrency for deposits, you can withdraw money back to the same crypto wallet. But if you use a fiat method to deposit money, you’ll need to request a withdrawal via bank transfer.
The transaction limits are well suited to all types of players, both those who want to make small and large transfers. The applicable limits for deposits and withdrawals can be found in the table below, where you can also see how long a transaction time you can expect.
| Payment method | Limits | Transaction time | Limits | Transaction time |
|---|---|---|---|---|
| Deposit | Withdrawal | |||
| Visa & Mastercard | €15 – €2,500 | Instant | – | – |
| Paysafecard | €10 – €100,000 | Instant | – | – |
| Revolut | €15 – €2,500 | Instant | – | – |
| Skrill | €10 – €100,000 | Instant | – | – |
| Neteller | €10 – €100,000 | Instant | – | – |
| Bank transfer | – | – | €40 – €100,000 | 1–3 days |
| Cryptocurrency | €15 – €400,000 | 5–30 minutes | €15 – €400,000 | 5–30 minutes |
Withdrawals, Verification, and Payout Limits at Big Lucky
As long as you’ve wagered your deposit at least once, you can freely request a withdrawal of winnings. As a general rule, you should use the same method for withdrawals that you used for depositing money. Only if your deposit method doesn’t support withdrawals can you choose one of the other available methods.
Big Lucky has a maximum winnings cap of €100,000 per day. If you win more than this, the excess amount will be lost. Exceptions to the rule apply to the casino’s VIP players and to players who win a progressive jackpot. The same players will also be able to get exceptions from the applicable withdrawal limits. For everyone else, these are the withdrawal limits:
| Withdrawals per day | Withdrawals per week | Withdrawals per month |
|---|---|---|
| €5,000 | €20,000 | €50,000 |
Generally speaking, Big Lucky is a fast-payout casino, but this assumes you’ve first verified your player account. You can do this by uploading your documents directly to your player account. You’ll be asked to submit ID, proof of address, and confirmation of your payment methods. For the fastest possible verification processing, it’s important to follow all the instructions for each individual document. For example, for your proof of address to be approved, it must be issued within the last 3 months. A utility bill is usually required, but sometimes other letters or bills from recognised authorities can also be accepted.
Games at Big Lucky
There are 7,000 casino games at Big Lucky. This is quite a bit smaller than what the vast majority of online casinos have, but the selection is still more than satisfactory in most categories. The selection is best when it comes to slots, and the casino has also done a very good job with the categorisation there.
In the casino menu, you can find the following categories: Recommended, New Releases, Local Favourites, Popular Games, Pragmatic Play Spotlight, Hacksaw, Play’n Go, Megaways, Classic Fruit Machines, Crash & Mine Games, Feature Buy, Supernatural & Adventure, Roman Empire & Egypt, Jackpot Games, Epic Wins Over 10,000x, and All Games.
Game Providers
To see the full list of game providers, you can go to the search function on the site and then select studios. You’ll then see the full list of the 97 different providers. The order they’re listed in seems somewhat random, but those at the top are Gamomat, Red Tiger, Atomic Slot Lab, Jolted, Betsoft, and Oryx Gaming.
Of course, Big Lucky has also added the most popular providers. So you’ll find names like Pragmatic Play, Nolimit City, Hacksaw Gaming, Relax Gaming, and Quickspin. The fact that there are both small and large providers on board is important for creating both a broad selection and good variety of game types. This is something we think Big Lucky has succeeded well with, even though the total number of studios is smaller than what we’re used to at the biggest casinos.
Slots and Jackpot Games
The large majority of games at Big Lucky are slots. You can find around 6,000 of these games, which is around half of what the big online casinos offer. What we like best about the casino and the slots is that they’ve created so many good groupings. The fact that games are sorted by theme, game mechanics, and bonus features makes it easy to find the type you like best.
The games with a jackpot prize are also split into their own category, and there are a little more than 40 games in it. Among these you’ll find the very biggest progressive jackpots, such as the Mega Moolah series. It’s also very handy that each game displays the jackpot, so you know how much you could potentially win in the game. That way, you can easily find the game where the pot is the very biggest.
Live Casino and Table Games
In the Big Lucky live casino, the games are split across the following categories: Popular Live Games, Game Shows, Roulette, Blackjack, Baccarat, TV Games, Lottery, Other Live Games, Live Studio Collection, Live Poker Games, and All Games. So they’ve created a clean and intuitive menu where you can quickly get an overview of the games you like best.
Both traditional live dealer games and modern variants are offered. The selection is varied, thanks to Big Lucky choosing to work with a range of studios. Among others, you’ll find Evolution, OnAir Entertainment, Pragmatic Play, Inspired Gaming, Ezugi, and BetGamesTV. If you want to try slightly different live games, we can recommend the Game Shows and TV Games categories.
Licence, Security, and Responsible Gambling
The gaming licence Big Lucky operates under is issued by the Curacao Gaming Control Board. This licence is issued to the company that owns and operates the casino, White Star B.V., and the licence number is OGL/2023/159/0076. The gaming authority in Curaçao has undergone a major restructuring in recent years, and the licence is now considered safe.
One of the most important requirements to qualify for the Curaçao licence is to have fair games. This is ensured by software, including the random number generators, being tested by independent companies that specialise in testing casinos and their software. In addition, all game providers are licensed, meaning all the games are also certified as fair. Other licensing requirements include rules for protecting player deposits, general data security, and rules for procedures related to responsible gambling.
Among the requirements related to responsible gambling is that licensed operators must have a dedicated page for this topic. You’ll find a link to this page at Big Lucky in the footer menu. There you can read about how to play responsibly and find tips on how to make sure you play within limits you’re comfortable with.
In terms of actual tools, Big Lucky offers a few different options. You can set a deposit limit or set a session reminder. In addition, you can choose to close or pause your account for a period. There are also links to a number of support organisations.
User Experience and Mobile Play
The Big Lucky website is built around a relatively simple layout, so you don’t need to search for what you’re after. Both the games and the other services are easy to find, and even new casino players will be able to navigate the site intuitively. The only thing we have to fault is that there’s no dedicated game category for RNG table games.
The website also functions as a mobile casino, as the site will always automatically adapt to whatever screen size your device has. Even from mobile, you have access to all the games, including the live casino. If you play live games, we recommend making sure you have a stable internet connection, preferably via wifi. The site loads quickly and you don’t need any extra software to play.
Customer Support at Big Lucky
Round-the-clock customer support is available at Big Lucky. You can get in touch via both chat and email, but using the chat is always fastest. Finding the chat, however, isn’t quite so easy. Instead of having it prominently placed, as most other casinos do, you first have to go to the site’s FAQ and then select a question. Below the answer, there’s a button to contact customer support, and only there can you choose the chat.
We of course tested customer support, getting in touch five times. Three times via chat and twice via email. We asked for help with account verification and activating a betting limit, and also requested information about the bonus terms for the exclusive welcome offer. The help we received felt good, and the response time was also within the standard for online casinos. Most of the answers we got were tailored individually to our specific question, but we also got some pre-written templates. Especially when we asked about KYC verification.
How We Tested Big Lucky
We tested Big Lucky using Kingbonus’ standard methodology for online casinos. Our 24-step casino test is created with the aim of examining every aspect of the casino. Here’s some of what was done:
- Terms of service and registration: Big Lucky’s rules and terms were examined and compared against the industry standard. We did this to make sure there are no rules that are unnecessarily strict or unfavourable for players. We also registered a player account.
- Welcome bonus: We used our exclusive welcome bonus, with a deposit of €50. The bonus terms were also reviewed, and we took a thorough look at the promotions section on the site.
- Deposits, withdrawals, and KYC: During the test period, we made five deposits, using a Revolut card, Visa, and Tether. Each deposit was €50, and we also withdrew €80 in winnings. The withdrawal method was bank transfer, and before the withdrawal we also verified the player account.
- Games and casino lobby: The entire game library was examined during our test. We looked at game types, categorisation, and providers, and also assessed the variety within each game group to check that there’s something to suit everyone.
- Customer support: We contacted customer support three times via live chat and twice via email. We had prepared questions and topics to evaluate knowledge, friendliness, and response time, and we placed extra focus on questions about deposits and withdrawals.
- Responsible gambling tools: We activated a deposit limit on the account, starting by setting it to €50 per day. We then changed it to €100 per week and checked that this change was activated as intended. We also asked customer support for advice on session reminders, but didn’t activate any such limit.
Who Is Big Lucky Best Suited For?
Big Lucky is a casino that’s popular among players, but it’s still not a casino that necessarily suits all player segments equally well. Our assessment of who this casino site suits best and least can be found here:
Best suited for:
- Players who want fast withdrawals and relatively high withdrawal limits
- Players who appreciate a user-friendly casino
- Players who prefer to play with real money
Less suitable for:
- Players who want a wider selection of withdrawal methods
- Players who like ongoing promotional offers
Our Verdict and Rating of Big Lucky
After our test of Big Lucky, we found several good aspects. First and foremost, we like that they have relatively high withdrawal limits and fast payouts. We also appreciate that they’ve categorised the slots well, making it easy to find the games you like. Customer support also did well in our test, and we should also note that security at the casino is solid with a licence from Curaçao.
There are some downsides too, and these were also highlighted during our Big Lucky review. One of the biggest drawbacks is that there are no ongoing casino bonuses, beyond a cashback offer on Thursdays. Furthermore, the game selection is smaller than what we’re used to finding at the best casinos, and we miss a category for RNG table games. Finally, we should also mention the limited selection of payment methods for withdrawals.
All in all, we can recommend Big Lucky for players who prefer to use real money to play and those who can use the payment methods offered here.
Frequently Asked Questions
Which gaming licence does Big Lucky operate under?
How can I trust that Big Lucky is a safe online casino?
What types of games are available at Big Lucky?
Which payment methods can I use for deposits and withdrawals at Big Lucky?
Does Big Lucky have ongoing promotions I can take part in?
How long do withdrawals take at Big Lucky?
How do I contact Big Lucky customer support?
How is KYC verification carried out at Big Lucky?
Natvig has been in the industry since 2019. He started streaming on Twitch and has later expanded Kingbonus into Instagram, Youtube and Kick.